Legal
Privacy Policy
This Privacy Policy explains how Urbis Consulting Ltd collects, uses, stores, and shares personal information when you use our website and related services.
1. Who We Are
Urbis Consulting Ltd ("Urbis," "we," "our," "us") operates a property marketplace and related tools for listings, enquiries, agent discovery, and market updates.
2. Information We Collect
We may collect the following categories of data:
- Account data: name, email address, phone number, password hash.
- Profile data: agent/company information, coverage locations, verification details.
- Transactional data: listings, enquiries, feed posts, and activity linked to your account.
- Technical data: IP address, browser type, device data, and usage logs.
- Communication data: messages and support requests you send to us.
3. How We Use Your Information
- Provide and maintain the platform and related services.
- Verify agents and moderate listings and user-generated content.
- Respond to enquiries, support requests, and account issues.
- Improve product quality, performance, and security.
- Detect, prevent, and investigate fraud, abuse, or policy violations.
- Comply with legal and regulatory obligations.
4. Legal Basis and Consent
We process personal data where necessary to perform our contract with you, pursue legitimate business interests, comply with legal obligations, or based on your consent where required by applicable law.
5. Cookies and Similar Technologies
We use cookies and similar technologies for authentication, security, analytics, and product performance. You can control cookie settings through your browser.
6. How We Share Information
We do not sell personal data. We may share data with:
- Service providers supporting hosting, email, analytics, and security.
- Regulators, law enforcement, or courts where legally required.
- Professional advisors where necessary for legal/compliance matters.
7. Data Retention
We keep personal data only as long as needed for legitimate business purposes, account management, dispute handling, fraud prevention, and legal compliance.
8. Data Security
We apply technical and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, or disclosure. No method of transmission or storage is completely secure.
9. Your Rights
Subject to applicable law, you may request to:
- Access personal data we hold about you.
- Correct inaccurate or incomplete data.
- Delete personal data in certain circumstances.
- Restrict or object to specific processing activities.
- Withdraw consent where processing depends on consent.
10. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal data from children.
11. International Data Transfers
If data is processed outside your country, we use appropriate safeguards consistent with applicable data protection requirements.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material updates will be reflected by a revised "Last updated" date on this page.
13. Contact Us
If you have privacy questions or requests, contact us at urbisconsulting@gmail.com.